Support Services

Arman Infotech provides support services for regular maintenance, proactive monitoring and responsive support. Support Agreements are tailored to the unique requirements and environment of each client, and can include any or all of the following:

  • Committed response times
  • Dedicated service desk with after-hours service available
  • 24x7 service monitoring and alerts
  • Proactive service management and optimization, including servers, backup systems, communications, and infrastructure
  • Technical support and implementation services
  • Software development, support and implementation services
  • SQL Database management, support, maintenance, optimization and disaster recovery
  • Source code management services
  • Client environment simulation

How Arman Infotech delivers

Arman Infotech's Service Monitoring program provides cost-effective continuous monitoring of client equipment and infrastructure. This service is vital for organisations which have a high reliance on critical infrastructure such as SQL server uptime, internet connectivity, email services and core system availability.


It works by deploying sensors from our management console associated with key equipment and services. Once an issue is detected, an alert is sent to the Arman Infotech engineer who logs the ticket. The incident is then managed according to the Service Level Agreement conditions.


Arman Infotech has the ability to monitor most vital statistics such as disk usage, RAM and CPU utilisation, service start and stop, connectivity and latency and many others.


A separate system to the 24x7 monitoring systems gathers vital statistics regarding the infrastructure's health. Arman Infotech Service Desk staff review the statistics daily and respond to anomalies as required. This proactive service improves the reliability and performance of the network and supporting systems by detecting issues like low disk space, abnormal server load, poor database performance or unexpected intensive activities, before they become larger issues. It also allows for controlled growth and management, as trending and capacity planning operations can be performed.


 

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