Arman Infotech's Field Service Management software gives you the complete toolkit you need to deliver top quality service to your customers while optimizing your service efficiency and reducing your costs. Track, manage and resolve issues quickly and within your service level agreement (SLA) to strengthen your relationships with your customers.
The Complete Solution
FSM Software has extensive features that include helpdesk, scheduling, escalation, tracking, knowledge base and service contract management with performance and profitability monitoring. Automated workflow management makes it easy for you to pre-define steps for each category of service request, reducing the workload on your service desk. FSM provides mobile service personnel with remote access to their jobs via smart phones and allows GPS tracking of the mobile staff.
Efficient Utilisation of Workforce
Keep track of parts, labour costs and travel expenses against service calls to get true profitability. By using FSM, a chargeable call that is completed by the technician and signed off by the customer can automatically be sent for invoicing, thus improving cash flow and reducing service administration.
Improve Service Efficiency
FSM enables you to boost your first time fix rate, use your mobile staff more efficiently and increase the ratio of field staff to back-office coordinators. It will reduce unnecessary repeat calls with the aid of a complete view of the customer and asset service history.
Remote Access
Gain instant access to service records, warranties and available resources no matter where your technicians are. Remote access to information allows the progress of tasks to be monitored at any time. Technicians can have direct access to FSM via smart phones or laptops.
Reduce Workloads and Improve Effectiveness
With FSM fewer staff can handle more responsibilities, providing you with lots of savings. By using FSM, a chargeable call that is completed by the technician and signed off by the customer, can automatically be sent for invoicing, thus improving cash flow and reducing service administration.
Increase Contract Profitability
FSM allows for active management of service contracts, allowing identification of profitable and non-profitable contracts. It supports a wide range of service agreements. Inventory of equipment under contract and full history is maintained.
