| Webster’s 10th Dictionary coined word ‘Outsourcing’ in the year 1982. However, the power of outsourcing to significantly transform businesses only began in the late 1980s and has been growing dramatically ever since. |
| Business Process Outsourcing (BPO) is emerging as a flexible and powerful approach that business leaders are using to achieve a wide range of tactical gains. BPO is more than moving part of processing operations to a remote location. It is a strategic decision to outsource process intensive backbone part of operations to a specialized partner. |
| Outsourcing is all about transforming business operations by bringing in the best to help make an organization even better. It’s all about tapping that best wherever and whenever they are needed. It is not just about shoring up the weaknesses, but is about creating powerful new advantages. It’s about freeing the organization’s energy to be focused outside, on building core business competencies, — not inside. It’s about creating new solutions for customers, new opportunities for employees and better value for shareholders. |
| BPO is not sub-contracting: In some circles BPO has been misconstrued as ‘sub-contracting’. But unlike sub-contracting, BPO is a strategic partnership between the client and the provider where certain business processes are transferred to provider – not owing to capacity crunch at the client – as in the case of sub-contracting – but to gain competitive advantages outsourcing offers. |
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| " Do what you do best and outsource the rest " - Tom Peters |
